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Drop Shipping Terms & Conditions
Please read these terms and conditions before placing your orders. We advise that you print a copy of these terms and conditions for future reference.
Please Note ‘Indian Craft Mall’ is a unit of ‘Trade Star Exports’ also known as Trade Star
Trade Star Drop Shipping only deals with customers that have a trading account or website or online store or a good social media presence . Any accounts opened for purchasing items for personal use will be cancelled immediately. When registering for a drop shipping account, please provide all required information within the application form. Your account will not be approved unless all information is filled in.
Trade Star reserves the right to cancel any accounts that were approved in error.
In this document, customers refer to customers who have registered and approved with Trade Star. Once your application has been lodged, with relevant information provided, we will let you know if your account is approved or not within 48 hours
1. Terms of Contract
The Terms and Conditions of Sale above apply to all goods supplied by Trade Star. All orders placed on Trade Star products advertised on our website are considered an offer for you to purchase the items selected in your order. No contract exists between us until we have received and accepted your order. When orders are placed you will receive an email with order details. This notification is not a confirmation that the order has been accepted by Trade Star.
Trade Star reserves the right to cancel the contract of sale if the payment for orders is not received in full.
2. Description and Price of Goods
Trade Star has taken care to describe and take images as accurately as possible in accordance to the manufacturer’s specification. Despite this, variations amongst items may occur. If there is anything you don’t understand about the information provided on the website please email us at [email protected]
All prices shown on the website are in US Dollars,
For Absolute Transparency we have come up with a single price concept, The product price as shown is the only cost you need to pay unless you need an expedited shipping which is extra as applicable.
Product Cost Includes all other cost like standard shipping, Transaction fees, Warehousing & Fulfilment charges, Packing charges etc.
Also be aware that some orders may be subject to custom duties and taxes, this solely depends on local country’s customs and we are unable to include these charges in our cost. Any such charges will have to be paid by recipient directly.
Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:
Placement of a new order at the correct price of the goods;
Cancellation of the whole order & issue full refund;
Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.
If you do not respond within 24 hours, your order will be cancelled. Any payment received from you will be credited back to your original method of payment.
We are working on real time inventory management solution and are trying to provide you with accurate information however if, within 2 working days of accepting your order, we discover that some of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days. If we do not receive a reply within 24 hours the order will be cancelled and refunded in full. The refund will be credited back to your original method of payment.
Under no circumstances can back-orders for items be accepted.
Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order constantly
It is the responsibility of the customer to monitor our Website and Data Feeds and update their stock levels accordingly through the medium in which the customer sells.
Trade Star Drop Shipping cannot be held accountable for any potential loss of earnings through customers continuing to advertise out of stock and discontinued products.
There is no minimum order requirement for individual drop-shipped order.
3. Placing an order
When you place an order with Trade Star you are confirming you have read and agreed to the terms, conditions and delivery times laid out in writing in this document.
In the event of goods shipped to an address other than yourself (the customer) we have no contract between the receiver of these goods (your customer) and ourselves. In this case we cannot mediate any aspect of the sale between yourself and the end receiver of the goods shipped.
Payments for your orders can be made via MasterCard or Visa. It is expected that your orders are paid in full before we dispatch them. If payment for your order fails, your order will be cancelled within 3 working days unless you contact us to specify otherwise.
5. Order Cancellations/Changes
If you need to cancel it for any reason, please contact us as soon as possible. We are unable to cancel orders after 24 hours due to our fast processing and shipping times.
To cancel your order, please send an email to [email protected] with your order number and the reason for cancellation. We will do our best to accommodate your request, but please note that we cannot guarantee that all cancellations will be accepted.
Thank you for your understanding, and please don’t hesitate to contact us if you have any questions or concerns.
6. Drop Shipping Fee and Discount
For all drop shipping orders, there will be no additional fees involved. All the handling costs and standard shipping costs are built into the product costs. The only costs you pay are the product price as listed.
We are offering best Commissions and discounts which goes as high as 40% this simply depends on your account level. Please check your dashboard for current account level.
Items will be shipped within 2 working days unless a specific agreement has been set up. Shipping methods offered for drop shipping will be offered upon checkout and shipment tracking number and notification will be sent to you once items are dispatched. Trade Star cannot be held responsible for any delays in delivery caused by freight companies.
Trade Star is committed to provide the best available service to our customers for delivery of their products as soon as possible. Usually delivery takes 10 – 18 days with standard shipping & 5 – 7 Days with Expedited Shipping.
Your customer is responsible for the order once the package arrives at the supplied delivery address. We cannot be held responsible if the package goes missing once delivered. If any goods are received damaged, your customer must notify you within 48 hours of receiving them. Trade Star must then be notified within 72 hours after the expected delivery time. If any goods are received faulty you must notify us within 7 days of receiving them. Please see the returns procedure in section 8 for more details.
We cannot be held responsible for goods that do not arrive to the customer due to errors made by the customer or by the drop shipper when entering the address details. Please ensure that you check all your details before confirming your order. If packages are sent back to Trade Star, we will refund you the item cost excluding the shipping charges incurred.
All returned packages due to incorrect address/no collection will incur additional costs (charged by the courier) Drop shippers are responsible for those charges. Additional charges will be invoiced to you by Trade Star.
Address must be accessible to courier drivers. Please also note that deliveries made to business addresses or your place of work are considered received once they arrive at the address. It is the customer’s responsibility to ensure the item is safely received.
Please be aware that some orders shipped may be subject to customs duties and taxes. These fees are the responsibility of the recipient and will be collected by the local customs office or ‘carrier at the time of delivery’. As a result, Trade Star is unable to pre-pay or cover these fees on your behalf. If you have any questions about these fees, please visit your local customs office/ website for more information.”
8. Returns Procedure
In the event of any items received being damaged or incorrect items received. Please contact us via email on [email protected] together with photographic evidence. Upon our inspection, we will decide upon one of three options:
The damage warrants a discount or cashback
The damage warrants a refund
A new item to be sent out.
Please note that we mainly deal in Handicrafts that are handmade by Artisans . It is in their nature to have minor surface imperfections, This is part of their uniqueness.
9. Limitation of Liability
If drop shipper breaches any of the terms and conditions of this agreement, we will not be liable for any losses or damages resulting from such breach. This provision shall apply even if the breaching party has been advised of the possibility of such losses or damages.
The parties acknowledge that this limitation of liability is an essential element of the bargain between both of them, without such limitation, the fees and other terms set forth in this agreement would be substantially different.
Trade Star withholds the rights to change these Terms & Conditions of Sale without prior notice
10. Data Protection
Trade Star will take all reasonable precautions ensuring that the details of your order and payments are kept secure, including:
Encrypting personal data using secure servers
Implementing access controls to prevent unauthorised access to personal data
Regularly updating our security systems and protocols to protect against new threats
We will retain personal data for as long as is necessary to fulfil our obligations and to comply with legal requirements. We will delete personal data when it is no longer required or if requested to do so by the customer.
Customers have the right to access, rectify, erase, or restrict the processing of their personal data. They also have the right to object to its processing or to withdraw their consent. Customers may exercise these rights by contacting Trade Star or Drop Shipper directly.
In order to fulfil our obligations, we may need to transfer personal data to sub-contractors or service providers (Shipping Partner, Carrier, Customs Authorities etc). We will take appropriate measures to ensure the security of such transfers, including the use of encryption and other appropriate safeguards.
In the event of a data breach, we will notify as soon as possible and take all necessary steps to minimise the impact of the breach. We will also comply with any notification obligations to customers, regulators, or other authorities as required by law.
All products are subject to stock availability at the time of ordering. If you can’t find a particular item on our website, it has gone out of stock or the product has been discontinued. If you have further queries on the stock availability, feel free to email us at [email protected] While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and will give our best to restock the items.