Indian Craft Mall is committed to provide the best available service to our customers for delivery of their products as soon as possible. Usually delivery takes 25 – 30 days with standard shipping & 5 – 7 Days with Expedited Shipping. However we have made a deadline for us to deliver any product within serviceable areas in maximum 1 month except in unavoidable cause and Force Majure.
Shipping Policy :
Our Delivery Partners are renowned shipping companies in India or Postal service. Once the product is dispatched customers shall be notified with a docket or tracking number for the product by mail. Customers can track the package in real time.
The price and shipping cost mentioned at indiancraftmall.com is valid for delivery within serviceable areas only.
The price and shipping cost mentioned at indiancraftmall.com (A unit of ‘Trade Star Exports’) is valid for delivery within serviceable areas only.
Before you buy a product from Indian Craft Mall, we need to tell you that the whole process of making a product is done by hand so irregular stitching, flaws in printing and weaving are not defects but beauty of a handmade and a hand printed product of Indian Craft Mall. The reason we upload videos and pictures of our workshop is because we want you to see the efforts and love we put into making our products but we are open for feedback at the same time. This is the reason we need 3-4 days to check a product for quality before sending it out to you but still we accept returns for all genuine reasons like wrong size sent to you, serious defects in the product like cut or bad stains.
We request you to inform us within 7 days of receiving your order.
You need to send the order in its original packing and condition to this address:-
Indian Craft Mall
H1-1256, Sitapura Industrial Area, Phase III,
Jaipur, Rajasthan, India.
You can also get an item in exchange for your return. Shipping will be free on exchange items. Shipping for sending a return item to us will be borne by you. We will process your refund within 7 days of receiving the item from you.
Please note that there will be no return or exchange for discounted items, exchanged items, delivery refused by customer, failed delivery attempts and item returned by Courier Company to us or if item returned is not in original condition or packing.
For cancellation of order, kindly inform us within 24 hours through email. For any other questions regarding your order, you can write to us at [email protected] and we will get back to you within 24 hours.
Payment Methods : https://www.indiancraftmall.com/payment-methods
Terms & Conditions : https://www.indiancraftmall.com/terms-conditions
Refund & Cancellation Policy : https://www.indiancraftmall.com/refund-cancellation-policy
Shipping Return Policy : https://www.indiancraftmall.com/shipping-return-policy/